Terms and Conditions

1. Purpose and Scope

These Terms and Conditions ("Terms") govern the contractual relationship between SCORE360 SARL ("SCORE360") and any partner financial institution ("the Institution") accessing the SCORE360 platform ("the Platform").

SCORE360 SARL is a company incorporated under Ivorian law, with its registered office at Koumassi, Cité Houphouët-Boigny, Lot 2056, Abidjan, Côte d'Ivoire.

SCORE360 acts exclusively as a technology service provider for credit scoring. As such, SCORE360 is neither a Credit Information Bureau (BIC) within the meaning of the Uniform Law on the Regulation of Credit Information Bureaux in UMOA member states (adopted June 2013), nor a credit institution, nor a payment institution within the meaning of UMOA banking regulation. SCORE360 makes no lending decisions.

2. Acceptance of Terms

Accessing and using the Platform constitutes full and unreserved acceptance of these Terms. Any institution accessing the Platform — whether via an API key, an administrator account, or a system integration — acknowledges having read the Terms and agrees to comply with them in full.

SCORE360 reserves the right to modify these Terms at any time. Material changes are notified electronically with a minimum 30 days' notice. Continued use of the service after the effective date of changes constitutes acceptance of the updated Terms.

3. Regulatory Status and BCEAO Compliance

SCORE360 operates within the regulatory framework of the Central Bank of West African States (BCEAO) applicable to technology service providers in the financial sector.

Under BCEAO Instruction n° 008-05-2015 of 21 May 2015 on electronic money issuers in UMOA member states, any contract concluded between SCORE360 and an electronic money issuer client must be transmitted to the BCEAO by that issuer. The Institution bears sole responsibility for this filing obligation.

Under BCEAO Instruction n° 001-01-2024 of 23 January 2024 on payment services in UMOA member states, these Terms contain no exclusivity clause. The Institution remains free to use other technology providers.

Under Article 33 of the UMOA Uniform Law on Credit Information Bureaux, SCORE360 provides statistical methodologies for assessing borrower solvency (scoring). SCORE360 does not hold a BIC licence and does not directly collect data from institutions' credit portfolios. Any collection or use of credit data within SCORE360's services is carried out in accordance with the Uniform Law and under the partner Institution's responsibility.

4. Institution's Obligations Regarding Client Consent

Under Article 53 of the UMOA BIC Uniform Law and BCEAO Instruction n° 002-01-2015 on the modalities for obtaining client consent by data providers to BICs in UMOA member states, the Institution is solely responsible for obtaining the prior, written and informed consent of its SME clients before any sharing, processing or transmission of data relating to those clients to or via the SCORE360 Platform.

This consent must specify: the identity of the data controller (the Institution), the purpose of processing (solvency assessment), the categories of data collected, the retention period, the data subjects' rights, and the identity of the technology service provider (SCORE360).

SCORE360 cannot be held liable for any failure of consent attributable to the Institution. The Institution shall hold SCORE360 harmless against any claim, fine or judgment resulting from a breach of this obligation.

5. Access to the Platform

Access to the Platform is restricted to financial institutions that have entered into a service agreement with SCORE360 and hold valid access credentials. Each institution has a technically isolated environment (dedicated virtual machines, private VLAN, independent database), hosted at Raxio CI datacenter (Tier III certified) in Abidjan.

The Institution is fully responsible for the confidentiality and security of its access credentials. Any confirmed or suspected compromise must be reported immediately to security@score360.africa. The Institution bears sole responsibility for the consequences of any unauthorised use from its environment.

SCORE360 reserves the right to suspend or terminate access to the Platform in the event of a breach of these Terms, non-payment, or a threat to service security, without prior notice in the case of a security emergency.

6. Allocation of Responsibilities

SCORE360 provides infrastructure for SME credit risk analysis, scoring and monitoring. The scores produced constitute a decision-support tool, not a decision in itself. The final decision to grant or refuse credit remains entirely the exclusive responsibility of the partner Institution, in accordance with the BCEAO regulatory requirements applicable to credit institutions and decentralised financial systems.

SCORE360 does not guarantee the absolute accuracy or completeness of the scores produced, which depend on the quality and completeness of the data provided by the Institution. SCORE360 accepts no liability for direct or indirect losses resulting from any lending decision taken on the basis of scores provided by the Platform.

SCORE360's contractual liability is in any event limited to the amounts actually received for the relevant service during the six (6) months preceding the triggering event.

7. Intellectual Property

All elements of the Platform — software, scoring algorithms, federated learning models, user interfaces, trademarks, logos and documentation — are the exclusive property of SCORE360 and are protected by Ivorian intellectual property law and the Bangui Agreement creating the African Intellectual Property Organisation (OAPI).

The Institution is granted a limited, non-exclusive, non-transferable, non-sublicensable licence to use the Platform for the sole duration of the service agreement. Any reproduction, decompilation, reverse engineering, commercial exploitation or use for unauthorised purposes is strictly prohibited.

Data generated by the Institution (transaction flows, pseudonymised SME identifiers, history) remains its exclusive property. SCORE360 claims no rights over this data and never centralises it on its servers. The Federated Learning architecture ensures that only anonymised, encrypted model parameters transit to ENGINE™.

8. Service Availability and Service Levels

SCORE360 undertakes to maintain Platform availability of ninety-nine point nine percent (99.9%) per calendar month, excluding planned maintenance. Planned maintenance is notified electronically with a minimum 48 hours' notice. Emergency security maintenance may be carried out without prior notice.

Detailed service levels (API response times, alert processing delays, maintenance windows) are set out in the Service Level Agreements (SLAs) attached to each individual service agreement.

9. Data Retention

In accordance with Article 41 of the UMOA Uniform Law on Credit Information Bureaux, data relating to borrowers is not retained beyond five (5) years from the date of last update. Upon expiry of this period, data is securely deleted or irreversibly anonymised.

Billing data and contractual records are retained for ten (10) years in accordance with applicable accounting and tax obligations in Côte d'Ivoire. Security logs are retained for twelve (12) months.

All data processed through the Platform remains located within the UMOA area (Raxio CI, Abidjan), in accordance with the UMOA BIC Uniform Law requirement for data residency within member state territory.

10. Term and Termination

These Terms apply for the entire duration of the service agreement between the Institution and SCORE360. Upon termination for any reason, access to the Platform is deactivated within thirty (30) calendar days. SCORE360 provides the Institution, upon request, with a certificate of data deletion within the same period.

The Institution may request the return or deletion of all its data within thirty (30) days. Data subject to statutory retention obligations is retained for the applicable legal period and then deleted.

11. Governing Law and Dispute Resolution

These Terms are governed by the law of the Republic of Côte d'Ivoire and, with respect to commercial contract law, by the applicable OHADA Uniform Acts (Organisation for the Harmonisation of Business Law in Africa).

In the event of a dispute relating to the interpretation or performance of these Terms, the parties undertake to seek an amicable solution within thirty (30) days of notification of the dispute by the more diligent party. Failing amicable resolution, the dispute shall be submitted to the exclusive jurisdiction of the courts of Abidjan, Côte d'Ivoire.

12. Miscellaneous

If any provision of these Terms is declared null or unenforceable by a competent court, the remaining provisions shall remain in force.

These Terms constitute the entire agreement between SCORE360 and the Institution with respect to their subject matter and supersede all prior agreements, commitments or representations relating to the same subject matter.

For any questions relating to these Terms: legal@score360.africa